![]() ![]() I have attempted to call to speak with ANYONE that could help me because apparently "it's under warranty". They also put down 18 stairs, 2 of which are now broken. They did not put down an underfloor, their work was rushed and messy. They pulled out hardwood floors to install laminate in a room that they never should have touched. They were supposed to put Laminate Floors down on my 2nd floor. There were 2 men sent to my house, that didn't speak a word of English. I was connected with ********* at ****** FLOORING the manager for the subcontractor they use. They recommended a contractor in-house that they use for installation (they have a booth inside Floor and Decor). If I could give 0 stars I would, unfortunately, I don't have a Zero star option. So now I was too far down the rabbit hole to steer out of this project and then I was out around four extra k. In the end of the day I only bought one house of the material. At the end of the day I was lied to about the price of my original floors that I ordered because I was told that I was buying the whole house material. I called for months on in and never received the callback. He after arguing said he'd go down to $1,000 off which my personal opinion I wanted just to pay half of the mistake which which would have been around **** but he would not budge even though I was not in the wrong. Once I waited 3 hours in the store, I finally spoke to the regional manager his name was **** and he was not helpful at all. I also spoke to the regional manager which would not call me personally until I had to file a ticket with their ***** number. They seemed unapologetic for their mistake. He only offered me $500 off which to me was a slap in the face when I had to pay an extra four grand from this big whoopsy mistake. If that was the case I would have gone with different flooring that cost much less than my original project and I was way over budget due to the negligence from floor and decor employees. I was informed by the installers that they had only ordered one floor of material and not enough for my second floor even though I was quoted and paid for what I thought was the whole house. ![]() They ordered only one floor of stuff after 3 months of waiting for parts to come in and then the day the installers came in. Never could get a hold of anybody after months and months of trying to get a designer to show up. ![]()
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